Frequently Asked Questions
Questions & Answers
General
Key control software helps businesses and organisations manage and monitor their physical keys, either independently or in conjunction with a key management cabinet.
TekSek’s key and asset management software enables you to track key-related events, generate reports, monitor user activity and maintain greater control over access to your keys and assets.
Key control software offers several benefits for businesses and organisations, including:
- Improved security:
Helps prevent unauthorised access to keys through access permissions and automated controls. - Greater accountability:
Records who has access to specific keys and tracks key usage, making audits and investigations easier. - Increased efficiency:
Reduces the time and effort required to manage keys manually, maintain records and locate or return keys.
By automating key management processes, the software helps streamline operations while improving visibility and control.
Key control systems provide a modern alternative to traditional key management methods, such as paper-based records and conventional key cabinets.
Traditional methods can be time-consuming, inefficient and difficult to monitor. Key control software helps simplify key management by automating access permissions, recording key usage and providing clear audit trails.
The result is improved security, greater accountability and more efficient day-to-day operations.
The capacity depends on the model. Most systems can manage up to 200 keys or key sets per cabinet. Please contact us to discuss the available options for your requirements.
In an emergency, keys can be retrieved using the mechanical key override, where supported by the system. An external uninterruptible power supply (UPS) can also be used to help maintain system operation during a power interruption.
Our cloud-based key control software also supports simultaneous data backups on secure servers, helping protect stored information.
If the network connection is interrupted, the system automatically updates its local cache with data from the server. Users can continue accessing keys for which they were authorised before the system went offline.
This helps maintain access to authorised keys during temporary network disruptions.
Yes, our key cabinets can be equipped with RFID readers that support common card formats, including 125 kHz cards. Specialised readers may also be available, depending on your requirements.
Please contact us to confirm compatibility with your existing staff cards.
Our standard systems do not support this option as a standard feature. However, alternative solutions may be available.
Please contact us to discuss your requirements, and we will help you identify the most suitable configuration.
Yes, integration with existing systems, including access control systems and enterprise resource planning (ERP) software, may be possible. Please contact us to discuss your technical requirements and confirm compatibility.
Yes, an on-premises deployment option may be available. Please contact us to discuss your hosting requirements and confirm the most suitable software configuration.
Outdoor use is not recommended. If outdoor installation is necessary, the system must be adequately protected from rain and other environmental conditions and installed within an area covered by 24-hour, seven-day monitoring.
Please consult our team before installing a system outdoors to ensure the proposed installation is suitable.
Operation
Our key cabinets and controllers are designed for straightforward installation, allowing customers to install them themselves in many cases.
We provide clear video installation instructions to guide you through the process. Under suitable conditions, you may be able to complete the installation and begin using the system within approximately one hour.
Installation time will depend on the model, configuration and site requirements.
Yes, we can provide most of the required product and export documentation, subject to availability and the requirements of your order. This may include certificates of analysis or conformity, insurance documentation, certificates of origin and other relevant export documents.
Please let us know which documents you require when placing your order.
The maximum number of registered users depends on the system model:
- Standard i-keybox system: up to 1,000 users.
- Android-based i-keybox system: up to 10,000 users.
Please contact us to confirm the capacity of your chosen model.
Yes, user access can be restricted according to predefined schedules. This allows you to specify when individual users are authorised to access keys, helping you maintain control over access outside normal working hours.
Illuminated key slots indicate the correct location for returning keys, helping users identify the appropriate slot quickly and easily.
If a key is returned to the wrong position, the system triggers an audible alarm and prevents the cabinet door from closing, where supported by the system configuration. This helps ensure that keys are returned to their designated locations.
Yes, authorised administrators can manage the system remotely, even when they are off-site. This allows administrators to oversee key access and manage
Ordering
TekSek security experts have over 45 years of experience in key and asset management. Over the years, we have specialised in the manufacture of security and protection systems, including access control systems, electronic guard tour systems, electronic key management systems, smart lockers and RFID asset management systems.
We offer a range of key management cabinets to suit different requirements. The right system for your organisation will depend primarily on the number of keys you need to manage, as well as the size and specific needs of your business.
Our systems offer a range of features, including RFID and biometric authentication, web-based management software, key usage auditing and other security and management functions. Our team can help you identify the most suitable solution for your requirements.
Our prices may vary depending on product specifications, availability and market conditions. Please contact us for further information, and we will provide you with an up-to-date price list tailored to your requirements.
Shipping costs depend on the delivery method, shipment size and weight. Express delivery is generally the fastest option, although it is usually more expensive. Sea freight is often the most cost-effective option for larger shipments.
To provide an accurate shipping quotation, we will need details of your order, including its quantity, weight and preferred delivery method. Please contact us for further information.
Estimated production lead times are as follows:
- i-keybox key cabinets with up to 100 keys: approximately 3 weeks.
- i-keybox key cabinets with up to 200 keys: approximately 4 weeks.
- K26 key cabinets: approximately 2 weeks.
Orders with customised or non-standard features may require an additional 1–2 weeks. We will do our best to accommodate your requirements and confirm the expected delivery timeframe when you place your order.
Please note that these are estimated lead times and may vary depending on order specifications and availability.
We accept payments by bank transfer, Western Union, Alipay and PayPal. Please contact us if you require further information about payment arrangements.
We take pride in the quality, reliability and durability of our products. At TekSek, we are committed to providing innovative solutions that meet our customers’ project requirements while offering confidence and peace of mind.
Selected products are covered by our exclusive five-year guarantee. Please contact us to confirm the warranty coverage applicable to your chosen product.
All our systems are assembled and tested in China to ensure they meet the required quality standards.
Yes, order changes may be possible, provided you notify us as soon as possible. Once the delivery process has begun, changes can no longer be made. Orders involving special or customised designs cannot be amended.
Please contact us promptly if you need to make any changes to your order.
A long-term licence for our key management software is provided with your first key management system order, once the system has been activated. Please contact us if you need clarification about your software licence.
Our standard screen size is 7 inches. However, customised options may be available subject to specific conditions.
We can offer additional screen sizes, including 8, 10, 13, 15 and 21 inches, as well as operating system options such as Windows, Android and Linux. Please contact us to discuss your requirements and confirm availability.
